Welcome to The Cozy Boot’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
What types of products does The Cozy Boot offer?
We specialize in comfortable, high-quality items for your home and wardrobe. Our collection includes:
- Footwear: Boots, clogs, sandals, loafers, oxfords, and crib shoes
- Clothing: Dresses, pants, hoodies & sweatshirts, coats & outerwear
- Accessories: Hats, gloves, scarves, insoles
- Home goods: Bedding and home decor items
Are your products suitable for all seasons?
Absolutely! We offer seasonal collections to keep you comfortable year-round. Our winter lineup features warm boots and outerwear, while our summer collection includes breathable sandals and lightweight clothing. Our bedding and home accessories are designed for year-round comfort.
How do I choose the right size for footwear?
Each product page includes detailed sizing charts. We recommend measuring your feet in the evening when they’re at their largest. If you’re between sizes, we suggest sizing up for boots and sizing down for sandals. Remember, our 15-day return policy makes it easy to exchange if needed.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships (within 1-2 business days), you’ll receive an email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Can I modify or cancel my order after placing it?
We process orders quickly to get your cozy items to you as soon as possible. If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide from our Phoenix headquarters, with the exception of some Asian countries and remote areas. If your location isn’t serviceable, our customer service team will notify you promptly after you place your order.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen with carriers. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact us at [email protected] with your order number, and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We want you to love every item as much as we do. If anything isn’t perfectly cozy, you have 15 days from delivery to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to start the return process.
How do I exchange an item for a different size or color?
Simply initiate a return for the original item following our standard return process, then place a new order for the desired item. For fastest service, we recommend placing your new order immediately rather than waiting for your return to be processed.
When will I receive my refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds are issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Still Have Questions?
Our customer service team is dedicated to making your Cozy Boot experience wonderful. Don’t hesitate to reach out:
Email: [email protected]
Physical Address: 2608 East Avenue, Phoenix, US 85016
We typically respond within 24 hours during business days.